Privacy Policy

Kinda respects the privacy of its employees, customers, potential customers and suppliers. This Privacy Policy describes who we are, for what purposes we can use your data, how we treat it, with whom we share it, how long we keep it, as well as ways to get in touch with us and exercise your rights.

Who we are?
Your data will be processed by Kinda Portugal SA, legal person n.º 514131330, headquartered at Avª D. João II, Edifício Meridiano, Nº 30 Piso 5, 1990-092, Lisbon, hereinafter “Company” or “us”.
This company is responsible for the processing of personal data within the meaning of the General Data Protection Regulation.
For questions related to the processing of your personal data, you should contact our Data Protection Officer at the following email address: suportecliente@kindahome.com

Why do we need your information?
The Company will treat your personal data for the following purposes: Customer and potential customer management.
The processing of your data is necessary for the execution of the contract to be concluded between you and the Company, or for carrying out pre-contractual steps at your request.
If you do not provide your data, we will not be able to provide you with the requested or contracted services.
Your data will be kept for this purpose for 10 years.
The personal data of customers may be processed by the Company for the purpose of managing litigation.
The legal basis is the existence of a legitimate interest on the part of the Company and the data will be kept for the period necessary for the exercise of the respective rights.

Marketing
The Company may process your data to send you information about its products and services. This data processing will only be carried out with your consent, provided at the time of collection of your data. Failure to provide your personal data (name, email and, if applicable, telephone or address) makes it impossible for the Company to send you commercial communications.
If you consent to receive our newsletter, you will receive marketing communications about our products and other news via email, SMS, physical mail or social networks.
If you are a holder of the Kinda Passport, you will be periodically sent information about the Kinda loyalty program to any of the contact methods indicated in the respective program membership. You can object to this data processing at any time. If you do, you will no longer receive our newsletter. If you are a Kinda Passport holder and choose not to receive further information about the Kinda loyalty program, you will no longer be a member of this program. Your data will be kept for this purpose as long as you do not revoke your consent or exercise your right of opposition.

Profiling
The Company may process your personal data to assess your economic situation, personal preferences, interests, reliability and behavior, with a view to improving our products and services, in particular if you are a holder of the Kinda Passport. The Company will not take any decision based on the definition of your profile that will produce legal effects. This data processing will only be carried out with your consent, provided at the time of collection of your data. You can object to this data processing at any time. Your data will be kept for this purpose as long as you do not revoke your consent or exercise your right of opposition. Management of complaints and contacts received by the Company You can send us, through the contacts made available, namely on the website, suggestions or complaints regarding the services provided by the Company. Your personal data will be processed based on the legitimate interests of the Company and your consent. The Company collects your data to analyze and resolve the situation underlying your suggestion or complaint. Your data will be kept for this purpose for as long as necessary to resolve your issue, and will be kept thereafter for a maximum period of 3 years.

Management of suppliers / subcontractors
The processing of your data is necessary for the execution of the contract to be concluded between you and the Company, or for carrying out pre-contractual steps at your request. If you do not provide your data, we will not be able to fulfill the contractual obligations assumed. Your data will be kept for this purpose for 10 years. The personal data of suppliers may be processed by the Company for the purpose of managing litigation. The legal basis is the existence of a legitimate interest on the part of the Company and the data will be kept for the period necessary for the exercise of the respective rights. The data of the Company's suppliers, in particular of employees, may be communicated to the Company's customers in order to comply with legal or contractual obligations.

Recruitment / candidate data
You can send us, through the contacts made available, namely on the website or other existing channels for this purpose, your application for published job opportunities or spontaneous applications. Your personal data will be processed based on the legitimate interests of the Company and your consent. The Company collects your data for the purposes of the recruitment and selection process. Your data will be kept, both for the recruitment process you applied for and for new recruitments, for a maximum period of 6 years.

Will my information be shared with others?
Your personal information may be disclosed:
- Within the scope of associated or related companies, referring to data of candidates for recruitment, and for the purposes of recruitment by these companies.
- Third party service providers / subcontractors of the Company. If you are our customer or supplier, your personal data may be processed by companies subcontracted by the Company, namely for website hosting, file hosting in cloud space, email, physical mail, distribution and transport services and agencies on a trip. These companies are only provided with the personal data necessary for the provision of the service in question.
Personal data may also be accessed by internal and external auditors of the Company, with the guarantee that they will be kept confidential and will not be used for purposes unrelated to audits.
Your data will be processed within the European Union (EU). In certain situations, described below, there may be data transfers outside the EU. If there is a transfer of personal data outside the EU, it will be subject to adequate guarantees in view of the applicable legal requirements, such as the conclusion of contracts that include the standard clauses approved by the European Commission. For more information on international transfers, use the contacts identified at the beginning of this document.
The personal data processed may be subject to international transfers, in the following cases:
In the case of recruitment processes, candidate data may be shared with partner or associated companies in other geographies;
In the case of partners or suppliers, contact data may be shared with companies from other geographies with which the Company develops its activity.

In order to offer Klarna's payment methods, at the time of payment, we may transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can assess whether you meet the requirements for access your payment methods and to adapt these payment methods to your profile. Your personal data are processed in accordance with the provisions of the Klarna's privacy policy.

What are my rights?
At any time, you can ask us to:
Access to the information we hold about you; The rectification of the information if it is inaccurate or incomplete;
Erasing or limiting the processing of your personal data;
If the treatment depends on your consent or fulfillment of a contract and the treatment is carried out by automated means, you have the right to send the personal data previously provided, in a structured, commonly used and computer-readable format. To exercise your rights, contact the Data Protection Officer identified above.
Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity in order to ensure that personal data is only shared with the owner. You should be aware that in certain cases (eg due to legal requirements) your order cannot be fulfilled immediately. In any case, you will be informed of the measures taken in this regard, within a period of one month from the moment the request is made.
You also have the right to file a complaint with the National Data Protection Commission https://www.cnpd.pt/.

right of access
The holder of personal data has the right to obtain confirmation from the Company that the data concerning him or her are being processed and, if applicable, to access their personal data and access the information provided for by law. If you want more than one copy of your personal data being processed, the COMPANY may subject this service to the payment of a fee of €5 (five euros) for administrative costs.

right of rectification
The holder of personal data has the right to obtain from the COMPANY, without undue delay, the rectification of inaccurate or incomplete data concerning him.

Right to erase data (“right to be forgotten”)
The holder of the personal data has the right to obtain from the COMPANY the erasure of his data, without undue delay, and the COMPANY has the obligation to erase the personal data, without undue delay, when one of the following reasons applies, namely:
Personal data are no longer necessary for the purpose for which they were collected or processed;
The holder has withdrawn his consent for the processing of data (in cases where the processing is based on consent) and there is no other basis for said processing;
The data subject opposes the treatment and there are no prevailing legitimate interests that justify the treatment.
If the data subject has registered in the personal area of ​​the Kinda website, the deletion of their data will result in the impossibility of accessing this area. If the holder was also the holder of the Kinda Passport, he will also no longer be attached to the loyalty program.
Right to limitation of treatment The data subject has the right to obtain from the COMPANY the limitation of treatment, if one of the following situations applies, namely:
Challenge the accuracy of personal data, for a period that allows the COMPANY to verify its accuracy;
The data processing is unlawful and the data subject opposes the deletion of personal data and requests, in return, the limitation of its use;
The COMPANY no longer needs personal data for processing purposes, but these data are required by the holder for the purposes of declaring, exercising or defending a right in legal proceedings;
If you have objected to the treatment, until it is verified that the legitimate reasons of the controller prevail over those of the data subject.
Right to data portability If the treatment depends on the consent of the data subject and this consent has been provided by automated means, the data subject has the right to receive the personal data concerning him and which he has provided to the COMPANY in a structured format , in current use and automatic reading.

right of opposition
In cases where 1) data processing is carried out for the legitimate interests pursued by the COMPANY; or 2) the processing of data is carried out for the purposes of direct marketing or 3) definition of profiles, you can also, at any time, object to the processing of your personal data.
If the holder opposes the processing of his personal data for the purposes of direct marketing, he will no longer receive our newsletter.
If you are a Kinda Passport holder and choose not to receive further information about the Kinda loyalty program, you will no longer be a member of this program.

Can I revoke my consent later?
If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the treatment carried out based on the previously given consent, nor the subsequent treatment of the same. data, based on another legal basis, such as compliance with the contract or legal obligation to which the COMPANY is subject.

How does COMPANY use cookies and similar technology?
In order to provide a better service to the user, we use cookies, that is, small text files that are placed on the hard disk by a web page server.
Cookies do not identify the user, only the computer used. Cookie technology is used by Kinda mainly to know the performance of our websites and to foresee their updating and improvement, meeting the expectations of our customers. Each visitor corresponds to an individual cookie, thus ensuring data privacy and security. The presentation of statistical data is done in an aggregated way, not allowing the identification of the visitor individually.
Below is a list of the main cookies we use, and what their function is:
- Analytical Cookies (we use these cookies to analyze how users use the site and monitor its performance. These cookies are used only for the purpose of creating and analyzing statistics, without ever collecting personal information)
- Session cookies (they are temporary, they remain in the cookies of your internet browser (browser) until the user leaves the site)
The user has, at any time, the possibility of configuring his browser to accept all cookies, to notify him when a cookie is sent or not to receive any cookies.
How you can configure your options depends on the browser (browser) you use. Please consult your browser's "Help" function. If you accept cookies, they can remain on your computer for many years unless you delete them. If you decide not to receive cookies, the functionality of the site may be affected.
To learn more about cookies visit www.allaboutcookies.org which includes information on how to manage your settings for the various browser providers.

Do you have any doubt?
If you have any doubts regarding the processing of your personal data, or if you wish to exercise any of your rights, please contact the Data Protection Officer identified above.
The Company will occasionally update this Privacy Policy. We ask that you periodically review this document to stay current.

Last updated: August 20, 2020.