General conditions of Sale
1.1. The items listed on the invoice/order form are sold separately, with these conditions applying to each item individually.
1.2. When ordering, the Customer must provide Kinda with their telephone number and address, being entirely responsible for ensuring that they have been correctly registered.
2.1. The items must be paid by the Customer to Kinda as follows:
- a) When they are available in a store and/or warehouse, the entire price is payable at the time of ordering.
- b) In the event of unavailability at Kinda's store or warehouse, the Customer will have the option at the store to pay 50% of the price when placing the order (as a down payment), and the remaining 50% must be paid, prior to delivery of the articles, and up to 15 days after the date on which Kinda informs of the arrival of the article(s).
2.2. After the aforementioned period has elapsed, without the Customer having paid the remaining 50%, despite having been interpolated for this purpose, Kinda will be able to dispose of the item(s) in question, without the Customer having the right to be reimbursed of the delivered signal.
3. Item survey / Service and delivery conditions
3.1. The Customer has 15 days, counting from the date on which he is informed by Kinda, of the availability of the items in the warehouse or store, to go to the same and proceed with the collection or contract a delivery service, if he wishes.
3.2. Kinda offers the following delivery methods:
- c) “Delivery Plus” – Delivery with assembly at home.
- d) “Normal Delivery” – Home delivery of small-volume items, without assembly.
- e) “Click & Collect” – Pickup scheduled at the store (small and large volumes, limited to the size of the store).
3.3. Kinda does not offer the service of moving products other than Kinda to the Customer's home, with the exception of contracted collections.
3.4. Kinda does not make deliveries that involve lifting items through windows or balconies. If delivery involves manual transport (without a lift) above the 5th floor, the Customer must first contact the Customer Support Service to assess its feasibility and/or associated additional costs.
3.5. Prior to the act of ordering and at the request of the Customer, Kinda will provide the measurements of the item(s), with problems inherent to the passage or maneuvering of the same(s) in doors, at the Customer's risk and expense. elevators, stairs, hallways or at the delivery location.
4. Delivery times
4.1. The delivery times indicated by Kinda to the Customer when placing the order are for information purposes only.
4.2. After scheduling the delivery, if it is not possible to comply with the stipulated date, for reasons beyond the control of the Customer, the Customer may request a rescheduling and have the delivery cost reimbursed in a Gift Card. If for reasons beyond Kinda's control, the Customer must request the rescheduling of the delivery and pay for a new service.
5.Exchanges / Returns / Cancellations
5.1. The Customer can exchange or return any item for a period of 15 days after delivery, presenting the invoice at the store or by contacting the Customer Support Service.
5.2. Only exchanges or returns of items that are in perfect conditions of sale are accepted. No refund will be made for items that have been assembled, show signs of use or whose original packaging is damaged. The preservation of the original packaging is the responsibility of the customer.
5.3. Items are not returned for reasons inherent to the passage or maneuvering of the same in the accesses to the place of delivery (doors, elevators, corridors, stairs), Kinda reserving the right to make only the exchange.
5.4. The Customer may exercise the right of free contractual termination, under the applicable legal terms, and must communicate their decision to the Customer Support Service within 14 days after receiving the item(s).
5.5. The following items are not covered by the commercial policy of exchanges and returns: sales items, exhibition items, opportunities/outlet, seasonal (eg Christmas) and made-to-order items (eg sofas, lamps and made-to-measure rugs).
5.6. Order cancellations will only be accepted with 48 hours prior notice of delivery. In order cancellations that have given rise to campaign vouchers, the value of the same will be deducted, if already used.
5.7. In the event of divergence or unavailability of stock, the Customer will be duly informed by the Customer Support Service and, in these situations, may choose to cancel the order or to exchange it for another item that is suggested.
5.8. In returns for reasons beyond Kinda, the cost of the home collection service will be borne by the Customer, which is identical to that of the shipment.
5.9. Refunds will only be made after physical receipt of the items by Kinda, within a maximum period of 14 days and for the same payment method used by the Customer when ordering. In case of system unavailability, the refund will be processed by bank transfer. Amounts referring to furniture delivery, assembly and collection services are non-refundable.
5.9.1 Campaign vouchers are non-refundable, do not have any monetary consideration and must be used in purchases equal to or greater than their value. Gift cards are non-refundable and non-cashable.
6. Legal and commercial guarantees
6.1. The products sold by Kinda are covered by a warranty period of: 2 years for contracts concluded until December 31, 2021, a period of 3 years for contracts concluded from January 1, 2022, and a period of 6 months for contracts under professional use.
6.2. If the Customer understands that there is a defect in the product(s), he must inform Kinda as soon as possible, through the Customer Support Service with the following documents: invoice number, date of purchase, name of the holder and photograph of the defects.
6.3. If the product in question is covered by the guarantee, Kinda will analyze the issue and propose a resolution according to its own criteria, which may include replacement of the item, repair or other solution agreed with the Customer.
6.4. Defects in the products are not considered characteristics of the natural materials used in production, such as: variations in grain, texture, knots and color. Normal deterioration from use is not considered a defect.
7. Suggestions and complaints
7.1. The Customer may send suggestions and/or complaints through the following means: Customer Support Service (email@example.com or 308 807 001), in person in the Complaints Book at the stores or through the Electronic Complaints Book.
8. Jurisdiction Clause
8.1. These Terms and Conditions are governed by Portuguese law, the Civil Court of the District of Lisbon being competent to judge all issues arising therefrom, with express waiver of any other.
8.2. Any and all amendments to these Conditions must be made in writing and signed by Kinda and the Customer.
Last updated: September 19, 2022